How to cancel the 12306 order? Full analysis of the latest unsubscription process
Recently, the "meal ordering service" launched by Railway 12306 has become a hot topic. While enjoying the convenience, many passengers also encountered cancellation problems. The following is a summary of the hot content on 12306 food ordering and unsubscription in the past 10 days across the entire network, presented in structured data to help you solve the problem quickly.
1. Frequently asked questions about 12306 meal ordering and unsubscription
| Problem classification | High frequency problem | Frequency of occurrence (last 10 days) |
|---|---|---|
| Unsubscribe time | How long does it take to cancel a meal after ordering? | 85% |
| Refund method | Is the refund going back the same way? | 72% |
| Operation entrance | Can’t find the unsubscribe button on the APP | 68% |
2. Operation steps for unsubscribing from 12306 food ordering
1.Log in to 12306 account: Open the APP or official website and enter "My Orders".
2.Find food order: Select the order to be canceled under the "Catering Services" column.
3.Submit an unsubscribe request: Click the "Unsubscribe" button to confirm the refund information.
4.Check refund progress: Refunds usually arrive within 1-3 working days.
3. Unsubscription rules and precautions
| Rule type | Specific content |
|---|---|
| time limit | You can cancel your subscription for free 2 hours before departure. If you exceed the time limit, please contact customer service. |
| Refund time limit | WeChat/Alipay payment: instant payment; bank card: 1-3 days |
| special circumstances | Full refunds are available if the train is delayed/suspended |
4. Hot topics of discussion among users
In discussions on social platforms in the past 10 days, the following questions have been the most popular:
1."Why does the unsubscribe button sometimes disappear?"——Official response: Meals cannot be returned after they are made.
2.“What should I do if the refund does not arrive?”——It is recommended to check the payment record and contact 12306 customer service (hotline 12306).
5. Summary and suggestions
If you need to unsubscribe from the 12306 ordering service, please do so as early as possible and pay attention to the time limit. When encountering abnormal situations, keep screenshots of the order and provide timely feedback. The railway department stated that it will continue to optimize service processes and improve user experience.
(Note: The statistical period of the data in this article is November 1-10, 2023, and the rules are subject to the latest announcement of 12306.)
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